Privacy Policy

Last updated: February 2026

Who We Are

Onea Cleaning Solutions (OCS) provides professional cleaning services across the United Kingdom. Our registered address is in Edinburgh, Scotland. For data protection enquiries, contact us at hello@oneacleaningsolutions.co.uk.

Information We Collect

When you use our website or book our services, we may collect: your name, email address, phone number, property address and postcode, service preferences and booking details. We collect this information when you submit a booking form, contact form or enquiry. We do not collect information from visitors who browse without submitting a form.

How We Use Your Information

We use your information to: process and fulfil your booking requests, send booking confirmations and completion reports, respond to enquiries, improve our services and communicate relevant updates if you have opted in to receive them. We do not sell, rent or share your personal information with third parties for marketing purposes.

Data Storage and Security

Your information is stored securely using industry-standard encryption. We use Resend for transactional emails and Vercel for website hosting. Both services comply with GDPR and maintain appropriate security measures. We retain your booking data for the duration required to fulfil our service obligations and legal requirements.

Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (where no legal obligation requires us to retain it), object to processing of your data for specific purposes. To exercise any of these rights, contact us at hello@oneacleaningsolutions.co.uk.

Cookies

Our website uses essential cookies required for the site to function. We may use analytics cookies (such as Google Analytics or PostHog) to understand how visitors use our site. Analytics data is anonymised and not used to identify individuals. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with the updated date. If you have questions about this policy, contact us at hello@oneacleaningsolutions.co.uk.