Emergency Cleaning — 2 to 4 Hour Rapid Response
When a last-minute booking appears, a guest checks out late, your regular cleaner cancels or a property needs urgent attention, waiting until tomorrow is not an option. Our emergency cleaning service is designed for exactly these situations. We aim to have a team on-site within 2 to 4 hours of your request during business hours, completing the same full checklist as a standard booking.
When to Use Emergency Cleaning
Common scenarios include: a same-day Airbnb booking with only a few hours before check-in, a guest leaving the property in poor condition with another guest arriving, your regular cleaner calling in sick at the last minute, a letting-agent inspection brought forward unexpectedly, or a complaint from a current guest about cleanliness. If the situation is urgent, this is the service to use.
How the Emergency Process Works
Submit a request through our online booking form (select the emergency option) or call us directly. During business hours (Monday to Friday 7am-8pm, weekends 8am-6pm), we confirm availability within 10 minutes. We dispatch the nearest available team, who arrive equipped with all products, equipment and linen needed to complete a full turnover. Outside business hours, we do our best to accommodate requests and always respond by the start of the next business day.
Same Standards, Faster Delivery
An emergency clean is not a shortcut. The same room-by-room checklist applies, the same photo-verified completion report is sent, and the same quality-control process runs. The difference is speed of dispatch, not scope of work. If the property requires significantly more work than a standard turnover (e.g. heavy soiling), we let you know immediately and provide an adjusted timeline.
Full Checklist
What Makes OCS Different
Most cleaning companies send a team and hope for the best. We built a quality-control system that removes guesswork from every emergency cleaning (2-4 hour response) — here is how it works.
Photo-Documented QA Process
Every emergency cleaning (2-4 hour response) follows a room-by-room checklist. The team photographs each area on completion — beds, bathrooms, kitchen, living spaces — and uploads them to a timestamped report sent to you within 30 minutes. Our city coordinators review a random sample of reports weekly and flag any inconsistencies before you ever see them.
Emergency Response Promise
We confirm availability within 10 minutes during business hours and aim to have a team on-site within 2 to 4 hours. Outside standard hours, we respond by the start of the next business day. You always know the timeline before committing — we never promise a window we cannot deliver.
Fully Insured, Vetted Teams
Every team member undergoes identity verification, reference checks and in-house training before attending any property. We carry full public liability insurance and can provide certificates on request. For commercial clients, we also supply method statements, risk assessments and COSHH documentation as standard.
What Happens If Something Is Missed
If you or your letting agent identifies any area that does not meet the expected standard, contact us within 48 hours. We return and address the specific issue at no additional charge. For Airbnb hosts, we resolve any flagged items before the next guest checks in. This is not a marketing promise — it is a standing operational policy applied to every booking.
Transparent Pricing — What Affects Your Quote
Emergency cleaning uses the same pricing as standard bookings with a priority surcharge to cover rapid-dispatch logistics.
What Affects the Price
Base service price
The property is cleaned to the same standard and checklist as a planned booking. The base price matches the equivalent standard service.
Priority surcharge
A flat surcharge is added for emergency dispatch. This covers the cost of rerouting teams, last-minute scheduling and express travel to your property.
Volume contract holders
Hosts on regular contracts receive a reduced emergency surcharge as part of their agreement.
Guide Prices
The surcharge is communicated before you confirm. If you decide not to proceed with the emergency timeline, you can rebook as a standard turnover at no surcharge.
Available in These Cities
Our emergency cleaning (2-4 hour response) service is available across all OCS locations. Each city has a dedicated team familiar with local requirements.
Frequently Asked Questions
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Get a free quote in minutes or book directly online. Emergency 2-4 hour turnovers available 7 days a week.