Cleaning for Property Management Companies
Managing a portfolio of short-let or long-let properties across multiple cities means coordinating cleaning at scale — different property types, different access methods, different turnover frequencies and different local requirements. We built our service specifically for this use case. One point of contact, one set of standards, one invoice, consistent results across every city we cover.
Whether you manage 10 Airbnb listings in one city or 200 properties across the UK, our infrastructure scales with you. We currently serve portfolio operators in Edinburgh, Glasgow, Dundee, London, Birmingham, Manchester and Belfast.
Onboarding Process
We onboard new portfolio clients in a structured process designed to avoid miscommunication and ensure every property is set up correctly from the first clean.
1. Portfolio review
You share your property list — locations, sizes, turnover frequencies, access methods and any specific requirements. We review the portfolio and assign each property to the appropriate city team.
2. Property profiles
We create a profile for each property: address, access instructions (key safe codes, concierge details, fob numbers), cleaning checklist type, linen requirements, restocking specifications and any host-specific notes. These profiles are maintained and updated whenever requirements change.
3. Team assignment
Dedicated teams are assigned to your properties within each city. The same team handles the same properties wherever possible — they learn the layout, access quirks and your standards over time. If a team member is unavailable, a trained backup from the same city team covers the booking.
4. Trial period
We recommend a 2-week trial covering at least 3 turnovers per property to calibrate standards and iron out any logistical issues. During the trial, your account manager reviews every completion report and gathers your feedback actively.
5. Ongoing account management
After the trial, you have a named account manager who handles scheduling changes, quality escalations, invoicing queries and portfolio expansion. Response times for account queries are within 2 hours during business hours.
Service Level Agreements
Portfolio contracts include defined SLAs covering response times, quality standards and issue resolution. These are documented in your contract and monitored operationally.
SLA targets are reviewed quarterly with your account manager. Adjustments are made based on operational data and your evolving requirements.
Multi-Property Scheduling
When you manage multiple properties with overlapping turnovers, sequencing matters. We schedule teams across your portfolio so each turnover completes within its checkout-to-checkin window. If two of your properties turn over on the same day in the same city, we deploy separate teams or stagger the schedule to avoid delays.
For operators using property management platforms (Guesty, Hospitable, Lodgify, Hostaway or similar), we can align our scheduling with your platform notifications. You update the calendar, we respond to the booking. No double-handling, no manual coordination per turnover.
Cross-city scheduling is managed centrally. If you have turnovers in Edinburgh and Glasgow on the same day, separate city teams handle each one — there is no dependency between cities. Your account manager oversees the full portfolio schedule and flags any capacity risks in advance.
Reporting and Documentation
Per-clean completion reports
Timestamped photo reports for every clean, delivered by email within 30 minutes. Includes team members, start/finish times, checklist status and any condition notes.
Monthly portfolio summary
Aggregated report showing cleans completed, average quality scores, re-clean rate, response-time performance and any flagged issues across your full portfolio.
Property condition tracking
Over time, completion reports build a visual history of each property. This helps identify recurring issues (e.g. a persistent damp spot, a deteriorating appliance) before they become guest complaints.
Custom reporting
If you need reports formatted for your internal systems, investor updates or franchise reporting, we can tailor the format. Custom reporting is available for portfolios of 20+ properties.
Invoicing and Billing
Unified invoicing
One invoice covering all properties across all cities. Line items broken down by property, service type and date. No need to reconcile separate invoices from different providers in different cities.
Billing frequency
Weekly or monthly billing cycles available. Weekly suits operators with high-frequency turnovers who want tighter cash-flow visibility. Monthly suits operators who prefer consolidated billing.
Payment terms
Standard 14-day payment terms for established accounts. Bank transfer, direct debit and card payment accepted. For larger portfolios, we can agree bespoke payment terms as part of the contract.
Per-property cost tracking
Each invoice line item references the property address, service date, service type and team. This makes it straightforward to allocate cleaning costs to individual properties in your accounts or pass through to landlord clients.
Volume Pricing
Portfolio contracts receive volume-based pricing that improves as your booking frequency or property count grows. The rate structure is transparent and tiered.
Standard per-clean rates with no minimum commitment.
Reduced per-clean rate. Dedicated account manager assigned. Priority scheduling during peak periods.
Further rate reduction. SLA-backed response times. Monthly portfolio reporting included.
Best available rates. Custom SLA terms. Quarterly business review with operations director. Emergency surcharge reduced.
Exact pricing depends on property locations, sizes, service types and turnover frequency. Request a portfolio quote and we will build a proposal within 2 business days.
Regional Coverage
We operate in seven cities across three regions. For portfolio operators, regional contracts standardise your cleaning across multiple cities under one agreement.
Frequently Asked Questions
Discuss Your Portfolio Requirements
Tell us about your properties, locations and turnover frequency. We will build a tailored proposal within 2 business days.